FAQS

Shipping

Shipping

Standard Ground – Free (5-7 business days)*

*USPS only guarantees arrival of express shipping. Holidays and weekends not included.
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Returns & Exchanges

Returns & Exchanges

The Icon Collection

Merchandise for exchange or store credit if it is returned in sellable condition within 14 days from the date the customer received it, accompanied by the original invoice and merchandise tag(s) attached. There are no refunds available for purchases made from The Icon Collection.

 

Returns

All returns and exchanges must be made within The Icon Collection’s Return and Exchange Policy. No exceptions. If you have a question about your return or exchange not answered here, please contact Customer Support at customercare@myiconictee.com. Please provide your order number. We will contact you within 48-72 business hours. When returning postage yourself, we suggest you insure the package, including tracking services for your protection. Please save the shipping receipt for your records.

 

Store Credit/Gift Returns

If you return an item and do not want an exchange you will be issued a store credit. Once your return is received, you will receive an e-mail notification, provided that your e-mail address is included on your return/exchange mail to customercare@myiconictee.com. Please allow us 12-14 business days from the date we receive your merchandise to process your return or exchange.

 

Exchanges

Exchange requests must be made within 14 days from the date you receive your merchandise.

 

Please specify the reason for your exchange and what item you would like to exchange it for on your original packing invoice. Your exchange request is subject to product availability. In the event the item you wish to exchange is out of stock, you can either wait until the item is back in stock or receive a store credit. If the exchange item is out of stock The Icon Collection will contact you via the e-mail address you’ve provided.